Josephine Reyes possesses extensive experience in customer support and quality assurance, currently serving in a dual role as Customer Support at Cloud Academy, Inc. since October 2021 and as an Independent Consultant with Guidepoint since March 2022. Previously, Josephine worked as a Customer Quality Specialist at Intrado, where responsibilities included managing customer-impacting issues and ensuring high satisfaction levels. Josephine held the position of Performance Assessment Specialist at West Corporation, focusing on agent call monitoring and evaluations. Additional experience as a Senior Customer Relations Officer at Fortune Medicare Inc. involved overseeing medical availments and addressing member concerns. Josephine holds a Bachelor of Science in Computer Science from the University of the People and a Bachelor of Science in Nursing from Sacred Heart College, along with a post-graduate course in Intravenous Therapy.
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