TEAM Software by WorkWave
Nikki Smith Martinez is a seasoned professional in customer success and account management with extensive experience across various organizations. Currently serving as a Customer Success Manager at TEAM Software since February 2022, Nikki specializes in developing and executing customer success strategies and managing key accounts. Prior roles include Senior Account Strategist at The Knot Worldwide, where Nikki provided marketing strategies and support for strategic accounts, and long-term positions at XO Group Inc. in various capacities, including managing over $6M in accounts. Nikki has a strong foundation in client relationship management, marketing campaign analysis, and team leadership, supported by a Bachelor of Arts in Psychology from the University of Nebraska-Lincoln.
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TEAM Software by WorkWave
TEAM Software develops cloud-based business solutions designed for contractors in the building service and security industries. Their fully integrated solutions range from award-winning financial, operations and workforce management, to time and attendance, to employee and customer self-service portals.They believe that profitability starts withpowerful technology infrastructure reinforced by innovative software and world-class support. Leveraging one integrated system drives efficiency across your organization, from back office functions to field-based operations to C-level decision-making. For service industry administrators who rely on close financial control and timely cost information, their web- and mobile-enabled solutions give you a complete picture of your profitability and position your business for growth despite shrinking margins and increasing competition.