Luis S. is an experienced Senior Customer Support Manager at Team17 Digital, where responsibilities include establishing and scaling the customer support department and leading a team of agents in a fast-paced industry. Prior to this role, Luis served as Support Team Leader for UK Operations at Gamesys, focusing on team development and compliance. Earlier career experience includes positions at wejo Ltd, Blizzard Entertainment, Maplin Electronics, and Fnac, with a strong emphasis on team leadership, customer service excellence, process improvement, and operational efficiency. Luis has a proven track record in managing diverse teams, implementing change initiatives, and driving performance to meet strategic objectives across various sectors.
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