Thomas C.

Thomas C. has a solid background in IT support and service. Thomas currently works as an End User Support Specialist at MilliporeSigma since November 2020. Prior to that, they were an IT Support Technician at TeamLogicIT starting from August 2019.

Thomas has previous experience as an IT Support Technician at IT Management Solutions LLC, where they remotely supported external customer clients via tickets in Connectwise and phone/email communications. Thomas was also responsible for documenting and creating a knowledge base in IT Glue, as well as creating new service ticket templates. Additionally, they set up new laptops for customers according to their specifications. Their tenure in this role was from December 2018 to May 2019.

Thomas spent a significant part of their career at Fidelity Investments. From October 2006 to October 2017, they served as a Systems Service & Support Analyst, providing support to desktop users in data, voice, software, and hardware. Prior to that, from October 2004 to October 2006, they worked as a Desktop Support Specialist, where they were contracted to support all desktop users and performed tasks such as problem tracking and laptop/PC imaging and repair. From November 2004 to February 2005, they briefly served as a Techline Call Representative, troubleshooting customer issues and escalating unresolved issues to the regional support groups.

Before their tenure at Fidelity Investments, Thomas worked at Kollmorgen as a Systems and Network Administrator from January 1997 to June 2002. In this role, they were responsible for Outlook and Win2000 Server administration, backup tape management, and providing end user support.

Overall, Thomas has a diverse range of experience in IT support and service roles, demonstrating their expertise in helping customers and resolving technical issues.

Thomas C. obtained a Certificate in Computer Systems Networking and Telecommunications from CLC from 1991 to 1993. In the year 2000, they attended Boston University for a program related to Unix, though the degree obtained is unspecified. Prior to that, from 1980 to 1984, Thomas earned a Diploma in Computer and Information Sciences and Support Services from Wilmington High School.