Joel Jackson is the Director of Knowledge Transfer at Teamwork Commerce, where they lead global teams in training and technical documentation for innovative retail software. Previously, Joel held various roles including Subject Matter Expert at IBM, where they designed training courses to enhance sales performance, and Managing Consultant, Training and Education, delivering training worldwide to improve retailer performance. They have a history of developing effective training programs that boost comprehension and customer success across several organizations. Joel earned a BA in History with High Honors from the University of Tennessee, Knoxville.
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