Michael Heffernan

Michael Heffernan has extensive experience in customer service and team leadership across several prominent companies. Currently serving as the Lead Tester at Teamwork.com since March 2014, Michael works collaboratively with users to address their feedback and questions efficiently. Prior to this role, Michael spent nearly seven years at Blizzard Entertainment, first as a Tier 3 Customer Service Representative and later as a Customer Services Team Leader, where responsibilities included supervising a multilingual team and developing performance improvement plans. Michael's career began at GameStop, where roles included Store Manager and Assistant Store Manager, focusing on daily operations, staff training, and customer relations. Michael holds a Leaving Certificate from Cashel Community School, completed in 2001.