Devakumar Palanivel is a CCaaS and UCaaS specialist with over 11 years of experience in technical support, service delivery, solution design, and project management within contact center environments. They have held roles at FUTURECALLS TECHNOLOGY PRIVATE LIMITED as a Manager of Voice and Contact Center Solutions and have served as a Senior Manager at VIVA Communications Pvt Ltd and Viva Digitally. Currently, Devakumar is a Technical Lead at Tech Mahindra, where they continue to enhance operational efficiency and customer satisfaction through incident resolution, escalation management, stakeholder engagement, and process improvement. Devakumar holds an Engineer’s Degree in Electronics and Communication Engineering from V.R.S College of Engineering and Technology.
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