Eric W. has extensive experience in contact center optimization and technology solutions, including roles at FamilySearch as the Contact Center Tools and Technology Manager and Telcom and Finance Manager from 2015 to 2016. Eric also served as a Senior NOC Analyst at Convergys from 2002 to 2006, and as the Mgr. Sales Engineering at NICE inContact from 2016 to 2020. Following this, Eric worked in quality at Purple from 2020 to 2022, and is currently a Senior Technology Manager at Tech Mahindra.
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