Gaurav Nirula, PMP®, ITIL V4, is a results-oriented professional with over 20 years of global experience in Customer Success, Technical Support, and Enterprise Service Delivery. They currently serve as a Senior Manager at Tech Mahindra, having also held various leadership roles at companies such as Sutherland Global Services, Wipro Technologies, and Concentrix. Gaurav has demonstrated expertise in driving support operations and enhancing customer experiences in SaaS, Networking, and Wireless environments. Their background includes significant accomplishments in managing complex technical programs and aligning cross-functional teams to ensure customer retention and value delivery.
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