Jay NI

Jay Ni, PMP®, has extensive experience in service management and delivery, having held multiple leadership roles at IBM, including Senior Manager of Service Support Management Competency and Global Delivery Project Executive. Key responsibilities included managing service delivery resources, performing quality initiatives, and overseeing client relationships. Additionally, Jay served as Associate Director of Program Management at Kyndryl, focusing on enabling teams to adopt automation technologies globally. Prior experience includes a leadership role at GENPACT and work as a Business Consultant at Tech Mahindra. Academic credentials feature an M.B.A. from Sikkim Manipal University and a B.Sc. in Microbiology from Osmania University.