Manish M. is a Project Delivery Manager at Tech Mahindra, managing QaaS and HiTech accounts with a focus on client relations and project delivery. With a total of 14 years of experience in the contact center business, they previously held leadership roles at companies such as Concentrix, Walmart, and KocharTech, where they oversaw teams in training, operations, and quality management. Manish is also pursuing a Bachelor of Commerce in Accounting and Finance at Kalinga University while holding certifications in Lean Six Sigma and Project Management. They have developed expertise in data analytics, cross-functional coordination, and client management throughout their career.
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