Stephanie B.

Stephanie B. is a skilled IT professional with extensive experience in desktop support and service desk roles. Currently serving as a Desktop Support Technician at TechCentric, responsibilities include managing L1/L2 service desk tickets and providing remote support for various operating systems and applications. Previous roles include Service Desk Technician at Vertikal6, where approximately 200 tickets per month were resolved, and Technology Services Specialist at Roger Williams University, focusing on troubleshooting, knowledge management, and team supervision. Stephanie has also demonstrated strong customer service and communication skills in earlier positions, such as Quality Control Specialist at Solidifi and Development and Outreach Intern at Sojourner House. Stephanie holds a Bachelor's of Science in Business Economics from Roger Williams University and has experience with various ticketing systems and customer service platforms.