Phu Pham has extensive experience in customer service management within various high-profile companies, including ZALORA Group and Techcombank. Starting as a Senior Customer Service Representative at ZALORA, Phu advanced to Head of Customer Service, where notable achievements included managing a team of 50 agents and achieving high customer satisfaction and service levels. In subsequent roles at Philip Morris International, Adayroi.com, Lazada Group, and Traveloka, Phu demonstrated expertise in developing customer experience strategies, optimizing operations, and implementing service quality standards. Currently serving as Senior Manager of Innovation and Customer Experience Delivery at Techcombank, Phu focuses on enhancing customer experience across omnichannel operations. Phu holds a Bachelor of Arts in International Relations and Affairs from the Social Sciences and Humanities University of Ho Chi Minh City, Vietnam National University.
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