Susan Lilly

Susan Lilly is an experienced professional in the financial services industry with a strong background in product ownership and operations. Currently serving as a Product Owner at Techficient since January 2020, Susan previously held several key roles at Ash Brokerage, including AMS Product Lead, where Susan facilitated the adoption of Agile methodology to enhance service practices. Other positions at Ash Brokerage included Sr. Operations Analyst and Trainer in Case Management, focusing on improving processes and training personnel. Earlier experience includes team leadership roles at American Home Mortgage and Waterfield Financial, as well as a processing position at Supreme Lending. Susan’s expertise encompasses training, operations management, and product development.