Karen Jago

Karen Jago has extensive experience in IT service management, having held various leadership roles across multiple organizations. Currently, Karen serves as a Committee Member at ICS and as a User Support Manager at Maynooth University. Previous roles include IT Service Transition Manager and Service Operations and Change Manager at Arvato Financial Solutions, where responsibilities included improving client-facing services, managing change processes, and overseeing service desk operations. Karen also held the position of IT Service Management and Desktop Service Manager at permanent tsb, focusing on ITIL processes, major incident management, and team management. Earlier experience included roles at Hewlett Packard Enterprise, where management of service delivery toolsets occurred. Educational qualifications include a Diploma in Management from the Irish Management Institute, a B.A. in Business Studies from University College Dublin, and a National Diploma in Business Studies from Dublin Institute of Technology.