Gene P. has over 25 years of experience in customer experience and technical support within the consumer electronics industry. Currently serving as the Director of Customer Experience and Data Analytics at Technicolor since September 2006, Gene P. manages quality and technical support for over 100 million deployed customer premises equipment (CPE) units, collaborating with major video and data suppliers across North and South America. Prior experience includes a role as Technical Product Support Manager at Thomson, Inc., where responsibilities encompassed nationwide technical support for GE, RCA, and ProScan televisions, along with training and support for technical teams, product quality improvement initiatives, and management of a network of independent service providers.
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