Yoshitake Anzai

Yoshitake (Yoshi) Anzai is a seasoned professional with extensive experience in customer support and account management within the technology sector. Currently serving as a Customer Support Associate at Technium eCommerce since March 2020, Yoshi previously held a key role at IBM as an Account Manager in Cloud Managed Services Delivery, focusing on stakeholder communication and customer satisfaction. Yoshi's tenure at Amazon Japan as a Business Analyst involved providing crucial business insights and KPI reports, contributing to the achievement of business unit targets. With a foundational career at IBM spanning 15 years, roles included Dedicated Resolution Owner, managing customer complaints, and Workflow Specialist, responsible for staffing and scheduling in the Asia Pacific region. Achievements include overseeing new contact center openings and maintaining service quality through effective team training and support.