Alyssa Durand

Alyssa Durand is an experienced technical support specialist currently employed at TechSmith since August 2019, where responsibilities include assisting customers with various products through chat, phone, and email, with a specialization in Camtasia for both Windows and Mac. Prior roles include leadership positions at Blaze Pizza, where oversight was provided for a team of over 25 employees, and experience as a production worker at ZF Group. Additional experience includes training roles at Starbucks and serving as a Senior Level 1 Technician at Sacred Heart University, where Alyssa effectively diagnosed and communicated solutions for technical issues. Alyssa holds a Bachelor of Arts in Graphic Design from Sacred Heart University.