Jess Lancaster

Jess Lancaster has a diverse and extensive work experience in the field of software quality assurance and testing. They started their career as an Information Systems Consultant at Manpower, where they supported a marketing database application. Later, they worked at PTD Technology as a Help Desk Consultant and Test Analyst, where they tested software applications and participated in workflow implementation.

Jess then joined TEKsystems as a Software Test Consultant, where they assisted in a data migration project and developed documentation. They also coordinated testing efforts and managed the defect management system.

After that, Jess worked at Cardiff Software as a Software QA Lead, where they integrated quality assurance processes into a newly purchased division and coordinated testing efforts for software releases.

They then joined Sagestone Consulting as a Senior QA Consultant, providing software quality consulting services to clients and playing a key role in creating the Sagestone Software Development Process. Jess also served as a QA Project Lead on various software initiatives.

Following their role at Sagestone Consulting, Jess joined Compliance Systems, Inc. as a Software QA Manager, where they managed the day-to-day activities of the software quality department. They provided direction to testers and scheduled testing assignments.

Next, Jess worked at Accident Fund Insurance Company of America as a Supervisor of IS Quality Assurance and Enterprise Testing Advisor. In this role, they coordinated the activities of the enterprise testing department and served as an advisor for enterprise projects, defining test strategies for system projects.

Afterwards, Jess joined Lansing Community College as an Adjunct Faculty in Computer Information Technology, where they developed courses and taught software testing.

Lastly, Jess is currently working at TechSmith as the Director of Engineering Quality and Compliance. They previously held various roles, including Software QA Practice Manager, Build and Release Engineering Manager, and Accessibility Product Owner. In these roles, they coached and mentored software test specialists, managed the team and worked on improving build and release engineering outcomes.

Overall, Jess Lancaster has a strong background and expertise in software quality assurance and testing, demonstrating a progressive career growth in various organizations throughout the years.

Jess Lancaster holds a Master of Science degree in Management Information Systems from Ferris State University, obtained in 2010. Jess also earned a Graduate Certificate in E-Business and Systems Integration from the same university in the same year. Prior to that, they completed a Master of Arts degree in Organizational Management at Spring Arbor University from 2000 to 2002. Their undergraduate education includes a Bachelor of Arts degree in Management and Organizational Development from Spring Arbor University, earned from 1997 to 1999. In terms of additional certifications, Jess has obtained the Certified Scrum Product Owner (CSPO) certification from the Scrum Alliance in 2022 and the White Belt for Developers certification from Security Journey in 2021. Jess also holds the Certified ScrumMaster (CSM) certification from the Scrum Alliance and has received certifications in Certified Software Quality Engineer (ASQ - World Headquarters), Certified Tester (Foundational) from the ISTQB - International Software Testing Qualifications Board, and SAFe Agilist from Scaled Agile, Inc.