TechSmith
Michelle Massey

Michelle Massey

VP, Community & Customer Operations at TechSmith

Michelle is responsible for maximizing the impact of the customer experience and growing TechSmith's philanthropic impact in K-12 education. Michelle joined TechSmith in 2021 and has more than 25 years of information technology industry experience. Michelle received the 2021 ATHENA Leadership Award and Downtown Lansing Inc.’s Downtown Dreamer award for her contributions to the Lansing community.

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Previous companies

Org chart

Manager

Wendy Hamilton

CEO

Peers

Troy Stein

VP, Customer Advocacy

Amy Casciotti

VP, Human Resources and Customer Care

Sherri Powers

VP, Marketing

Reports

Doug O'Brien

Director, Strategic Business

Shane Lovellette

Strategy Lead

Casey Seiter

Customer Success Manager

Nicole Boccarossa

Customer Solutions Manager

Timeline

VP, Community & Customer Operations
Current role

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