Nicole Boccarossa

Customer Solutions Manager at TechSmith

Nicole Boccarossa has extensive experience in customer service management, with a background in overseeing customer solutions and service teams. Nicole has a proven track record of recruiting, training, and mentoring successful team members. Nicole is skilled in analyzing metrics and improving business processes within the department. Nicole is known for cultivating happy and productive employees and has created training manuals for efficient training of new hires. Additionally, Nicole has experience in office management, handling accounts receivable, and implementing inventory systems. Nicole holds a Bachelor's Degree in Business Administration and Management from Northwood University.

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Timeline

  • Customer Solutions Manager

    October, 2014 - present

  • Customer Service Manager

    June, 2012

  • Customer Service Specialist, Team Leader

    2006