Maddy Clark

VP of Customer Experience at Techspert

Maddy Clark has a diverse work experience spanning across various roles and industries. Starting in 2012, Maddy worked as a Marketing Assistant at Wymondham College, where they led marketing, PR, and advertising efforts for a state boarding school. Maddy was responsible for website management, newsletter creation, social media management, and press and publicity.

In 2014, Maddy joined Instant Impact as a Recruitment Consultant and gradually progressed to Principal Consultant and then Managing Consultant. At Instant Impact, they specialized in marketing and operations recruitment, securing careers for students and graduates. Maddy also developed and delivered tailored recruitment programs for major clients such as Apple EMEIA, Octopus Energy, and Quill Content.

Maddy moved on to Ometria in 2017, where they served as a Customer Success Manager and later as a Senior Customer Success Manager. Ometria is a martech SaaS platform for retailers. In their role, Maddy worked with fast-growing retail brands like Hotel Chocolat, MADE.com, and Feelunique, providing customer success management and ensuring client satisfaction.

In 2019, Maddy joined Transversal as a Customer Success Manager, taking responsibility for managing customer relationships and ensuring their success.

Maddy's most recent position was at Pavilion, where they served as an Executive Member starting in December 2021. Unfortunately, the specific details and responsibilities of this role were not provided.

Currently, Maddy holds the position of VP of Customer Experience at Techspert, which they assumed in April 2022. Prior to this, they held the positions of VP of Customer Success, Customer Success Director, and Senior Customer Success Manager at the same company.

Maddy Clark's education history includes obtaining a Master of Arts (MA Cantab) degree in Archaeology and Anthropology from the University of Cambridge. The specific start and end years of this education are not provided. Additionally, Maddy has obtained certifications from CCO School at Pavilion in December 2022, as well as CSM Level 1 and CSM Level 2 certifications from Pulse Academy by Gainsight in January 2022.

Links

Previous companies

Ometria logo

Timeline

  • VP of Customer Experience

    April, 2022 - present

  • VP of Customer Success

    September, 2021

  • Customer Success Director

    January, 2021

  • Senior Customer Success Manager

    January, 2020