Teckinfo is a leading provider of cloud contact solution, hybrid contact center software & on premise call center solutions. ID-CLOUD, our cloud contact center software, is a comprehensive solution comprising of cloud call center for inbound with IVR solution / outbound, dialer software for call centers, work from home agent (WFH), powerful predictive dialer, self service IVR software, voice logger, call center wallboard, integration of all channels e.g. voice, email, WhatsApp, Google verified calls, social media e.g. facebook, twitter, instagram, linkedIn etc, chat, chatbot, voicebot & WhatsApp bots, mobile app for feet on street (FOS) staff & many more powerful modules. Help Desk, Ticketing and Lead Management software help add value to enhance customer delivery. We also specialize in delivering ready to use Industry Specific CIM and Dialer with CRM solutions. Our calling software for call center is used by various leading BPO's in India. Our solutions help Enterprise | Startup | SME to focus on mobility & security that enables them to deliver customer experiences that matter. Customer interaction simplified, is what sums up Teckinfo’s products and services!!

Call Center

Teckinfo Solutions Pvt Ltd

Teckinfo Solutions Pvt Ltd's headquarters in NEW DELHI, India

This department focuses on the design, development, and maintenance of network and application infrastructure.

Engineering Services

The Software Development team at Teckinfo Solutions Pvt Ltd is responsible for designing, developing, and maintaining innovative cloud contact center solutions and related software applications. Comprising skilled software engineers and support professionals, the team focuses on enhancing product functionality, resolving technical issues, and ensuring seamless integration of various communication channels. Their efforts contribute significantly to delivering powerful and efficient customer interaction solutions tailored to meet the needs of enterprises, startups, and SMEs.

Software Development

The Sales and Marketing team at Teckinfo Solutions Pvt Ltd is responsible for driving the company's growth by promoting its innovative cloud contact center solutions and enhancing brand visibility in the market. This team focuses on lead generation, customer engagement, and strategic partnerships, while leveraging various channels to reach potential clients across different sectors. By understanding customer needs and delivering tailored solutions, they aim to simplify customer interactions and foster lasting relationships.

Sales and Marketing

The Support and Project Management team at Teckinfo Solutions Pvt Ltd is dedicated to ensuring seamless implementation and operation of the company's cloud and hybrid contact center solutions. This team manages project timelines, aligns resources with client needs, and provides technical support, ensuring clients receive prompt assistance and expert guidance. By facilitating communication between clients and technical teams, they enhance customer satisfaction and streamline the delivery of tailored solutions that improve overall user experience.

Support and Project Management

This department focuses on identifying and nurturing potential customers to drive sales opportunities.

Generation

This department focuses on identifying and creating growth opportunities through strategic partnerships and market expansion.

Business Development

This department focuses on collecting, analyzing, and interpreting data to support informed decision-making.

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Other teams

Software Development

Sales and Marketing

Support and Project Management

Generation

Business Development

Data Analysis