Frank Curra

Frank Curra, PSPO, PSM has a diverse work experience in various roles and companies. Frank currently serves as the Director of Customer Care at Tecsys Inc. since 2023. Prior to this, they worked as a Senior Global IT Manager at Ubisoft from 2019 to 2023.

Before joining Ubisoft, Frank worked at CN as a Product Manager/Owner for the Customer Experience Team. In this role, they led a digital transformation project focusing on redesigning the Order to Cash process of the customer portal using Agile methodology. Frank collaborated with UX practice to identify user personas and map journeys through end-user workshops and VOC analysis. Frank also defined, prioritized, and groomed the product backlog based on value, user feedback, and strategic business objectives.

Frank's experience also includes their tenure at Toys"R"Us, where they held multiple roles. As the Global eCommerce Manager/Product Manager, they led international mobile projects, UAT testing, and post-launch ROI analysis. Frank was the primary contact for 12 international TRU/BRU markets, responsible for reporting, analytics, and IT systems troubleshooting. Frank also served as the Digital Merchandising Manager/Product Owner, overseeing the online digital customer experience for the "Car Seats & Strollers" division. Frank strategized with various teams to increase online customer traffic and conversion.

Additionally, Frank worked as an eCommerce Buyer at Walmart, where they managed buying, promotions, financial planning, site content, and digital merchandising for the online Infant Care and Consumables Division. Frank also served as the EU/APAC Buyer/eCommerce Manager for Art.com, responsible for international e-commerce purchasing and negotiations.

Overall, Frank Curra's work experience showcases their expertise in customer care, IT management, product management, digital transformation, and international e-commerce.

Frank Curra obtained a Bachelor's degree in Criminology/Law from Roanoke College. Frank also holds additional certifications in Web Application Development from the University of California, Davis, and in Professional Scrum Master (PSM) and Professional Scrum Product Owner (PSPO) from Scrum.org, all obtained in 2019.