Gary Gritton

Gary Gritton is a seasoned professional in workforce management with extensive experience across multiple organizations. Currently a contractor at Tek Experts since 2018, Gritton has been instrumental in conducting gap analyses and developing workforce management dashboards. Prior to this, Gritton served as Director of Workforce for National Programs at Comcast Cable from 2012 to 2018, where call volume forecasts and capacity plans were developed for a wide array of contact centers, resulting in significant budget savings. At Charter Communications, Gritton held a similar role, achieving record service level and occupancy performances. Earlier in the career, Gritton managed a contact center for Mercedes Benz, contributing to substantial revenue growth. The professional journey began in the United States Army, focusing on military police investigations. Gritton's educational background includes studies at San Antonio College, Charter University, and Genesys University.