Michael OGara is a seasoned professional in application support with extensive experience in team leadership and client relations. Currently serving as the Lead of Application Support at Tekion Corp since January 2022, Michael oversees a team of over ten support agents, reviews SLA reports, manages customer escalations, and collaborates with product and engineering teams. Prior to this role, Michael worked at The Reynolds and Reynolds Company from November 2014 to December 2021, where responsibilities spanned from managing dealer group accounts to assisting in dealership DMS system upgrades and training personnel. Michael holds a Baccalaureate degree in Finance from the University of Cincinnati, acquired between 2010 and 2015.
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