Aizel McGarry is a seasoned Global Workforce Management Client Leader with extensive experience in the outsourcing and offshoring industry. They have held significant roles, including WFM EMEA Geography Leader at Concentrix and Sr. WFM Manager at IBM Global Process Services, where they developed strategies to enhance productivity and ensure delivery assurance across multiple contracts. Aizel's career includes pioneering roles in workforce management at Teleperformance Indonesia and eTelecare Global Solutions, optimizing resources and improving Key Performance Indicators. They are currently positioned as Global WFM Client Leader at TeKnowledge, continuing to leverage their expertise in workforce management. Aizel holds a Bachelor of Science in Commerce, specializing in Economics from the University of Santo Tomas.
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