Eric mbabazi

Eric Mbabazi is currently an Operations Team Manager for Microsoft Escalation CritSit, overseeing a team focused on customer resolution and process improvement. They have consistently excelled in meeting KPI targets, establishing a reputation as a top performer. With a background in Business and Information Technology, Eric possesses strong leadership and project management skills gained through roles in IT support and communications. They hold a Bachelor's degree in Business and Information Technology and are pursuing an MBA in Project Management.