Erika R. is an Operations and Employee Relations Leader with over 20 years of experience in managing enterprise support operations. Currently serving as a FinTech Support Manager at TeKnowledge, Erika leads a multi-position support staff, focusing on performance improvement through coaching and quality assurance processes. Prior to this role, Erika was a Team Performance Coach at Zurich Insurance Company Ltd from 2003 to 2018. Passionate about growth, compliance, and workplace success, Erika aims to transition into a Human Resources People Business Partner role in the future.
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