Esteban Cabrera

Esteban Cabrera serves as the Operations Manager at TeKnowledge, where responsibilities include overseeing technical support operations for Microsoft Intune and ensuring resource planning, KPI achievement, and SLA alignment across various regions. Previously, Esteban held key positions at Tek Experts, including Second Level Manager, where management of a 70-person team led to process improvements that enhanced operational efficiency. As Software Support Manager, Esteban improved customer satisfaction scores significantly. Other roles include Global Partner Manager at Micro Focus, focusing on strategic partner relationships, and various positions at Hewlett Packard Enterprise, where management of critical escalations and customer advocacy were paramount. Esteban holds advanced degrees in Project Management and Business Intelligence, complemented by a Bachelor's in Computer Science.