Folakemi Yusuf is a seasoned Service Delivery Manager specializing in client success, operations, and project management within the telecommunications and IT sectors. With over 11 years of experience, Folakemi has held various leadership roles, including Operations Team Manager at TeKnowledge and Team Manager at Tek Experts, where they focused on optimizing customer service delivery and team performance. Previously, Folakemi served as a Customer Service Team Lead and Supervisor at CNSSL/MTN, honing their skills in managing call center operations and fostering team development. Folakemi holds both a Bachelor’s and a Master’s degree in Physiology from the University of Ilorin.
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