Jeremy Elape serves as the Global Quality Manager for Azure and Dynamics at TeKnowledge since July 2023, overseeing a global team of Quality Analysts to ensure the consistency of quality frameworks across multiple countries. Prior to this role, Jeremy held various positions at Tek Experts, culminating in the role of Regional Quality Manager for APAC, where responsibility included executing customized quality management systems to enhance customer experience and operational efficiency. At Convergys, Jeremy progressed through several roles, including Operational Performance Analyst and Senior Associate in Quality Performance, focusing on performance improvement through coaching, data analysis, and quality monitoring. Jeremy's extensive experience spans more than 15 years in quality and operational excellence within customer service and analytics.
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