Kieu Anh Thai is currently a Microsoft Incident Manager at TeKnowledge, where they manage the lifecycle of incidents impacting Microsoft’s premier customers and collaborate with various teams to ensure high-quality support. Previously, Kieu served as a Team Manager at MS RSM APJ, and has held various roles including Artist Liaison Manager at Quest Festival and Quality Assurance/Quality Coach at Advesa Digital. Kieu’s diverse experience in customer service, event operations, and education administration is backed by a Bachelor's degree in English from Hanoi University.
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