Louisa Okafor is a seasoned customer experience professional with 12 years of expertise in various facets of customer service, including complaint handling and customer satisfaction enhancement. Formerly a Customer Experience Lead at Airtel Nigeria, Louisa effectively managed resource coordination and drove key customer-centric projects. Currently serving as a Service Delivery Manager at TeKnowledge, Louisa oversees a team of technical support engineers, ensuring exceptional customer support and continuous team development. Louisa holds a degree from Madonna University Nigeria, establishing a strong foundation for their successful career.
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