Michael Fernandez Montero is a Senior Operations Manager with over 10 years of experience in customer service, sales, and machine learning. They have held various managerial roles at prominent companies such as Amazon and SYKES Costa Rica, where they demonstrated strong leadership and operational skills. They are currently pursuing a Bachelor's degree in Industrial Engineering at Universidad Autónoma de Centro América, having previously completed advanced training in Microsoft Excel and a Customer Service Technician program. Michael is committed to continuous improvement and aims for high results in all endeavors.
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