Michael Tufts is a global business director with over 25 years of experience in customer service and enterprise support, currently leading operations at TeKnowledge. They have successfully directed multi-site contact centers across North America, LATAM, Europe, and Africa, achieving significant revenue growth while enhancing customer satisfaction metrics. Previously, as a site director at Concentrix, Michael oversaw 1,200+ employees and managed substantial service transformations across various industries. They are pursuing a Bachelor of Science in Business Management with a focus on International Business at Utah State University's Jon M. Huntsman School of Business.
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