Mindy Head is a Global WFM Client Leader at TeKnowledge, a position held since 2022. Previously, Mindy served in various leadership roles at Concentrix, including Senior Manager of WFM and Process Improvement, from 2018 to 2021. Prior to that, Mindy gained extensive experience at Convergys, where they advanced from Workforce Management in the Associate Command Center to Senior Manager. Mindy's diverse background reflects a strong focus on workforce management and process improvement across multiple organizations.
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