Plamen Yordanov is a WW Operations Manager specializing in Software Support and BPO Services, with over four years of experience leading global support organizations across HPE, Micro Focus, and OpenText. They have successfully managed multiple business lines and teams of over 200 customer support engineers, ensuring high-quality service delivery to Fortune 500 clients. Currently, Plamen is leading the Microsoft Azure Identity support project, focusing on operational excellence and customer satisfaction. They hold a Master's degree in Business/Corporate Management from the D. A. Tsenov Academy of Economics and a Bachelor's degree in Macroeconomics and Finance from the University of National and World Economy.
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