Todor Dachev is currently the Country Manager at TeKnowledge, bringing over 16 years of experience in customer experience management and operational excellence. Previously, they held various leadership roles, including Senior Operations Manager at Sitel, where they managed over 200 full-time employees and ensured the achievement of client KPIs. Todor earned a Master's degree in Electronic Business and Governance from Sofia University St. Kliment Ohridski. Their expertise includes vendor strategy development and financial P&L management, all while building award-winning, multi-lingual teams for global clients.
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