Bryan Leonard is an IT Director specializing in IT Service Delivery Management and customer experience, with a proven track record in leading global IT support initiatives. With extensive experience in managing end user support and customer relationship management, Bryan has successfully enhanced customer satisfaction and service delivery excellence across numerous organizations. Currently, Bryan serves as a Deputy Program Manager at TekSynap, focusing on support services within the National Oceanic and Atmospheric Administration. Bryan holds a BA in Psychology from Syracuse University and is ITIL Intermediate Service Operations and v3 Foundations certified.
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