Anthony Ramey is a Software Engineer at Tech Mahindra, where they develop and implement NICE CXone IVR scripts. Currently serving as an Infrastructure Consultant Telecommunications Engineer at TEKsystems, Anthony focuses on modifying NICE CXone studio scripts and training customer service agents on various applications. Previously, Anthony worked for ConvergeOne as a Senior Advanced Diagnostic Engineer, specializing in the NICE recording platform and ensuring successful implementations for clients. They hold degrees in Electronics and Mainframe Computer Repairs and Computer Science from Control Data Institute and Lorain County Community College, respectively.
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