James McDonald, PMP, is currently an Engagement Manager II at TEKsystems, where they lead remote call center teams in contact tracing efforts. With extensive experience in call center management, they have held previous positions such as Modification Manager 3 at HomEq Servicing and Director of Call Center Operations at ReconMR. James holds a B.A. in Business Management from California State University-Sacramento and has a strong background in process improvement, training, and operational management across various industries.
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