Manish Dutt Awaru

Manish Dutt Awaru is a Service Now Technical Lead at TEKsystems, with over nine years of experience in the IT industry, including five years as a Service Now Developer and Administrator for Amazon eCommerce businesses. They have developed extensive workflows for Incident Management and Service Requests Management while possessing functional knowledge of IT Service Management (ITSM) frameworks. Manish has worked with various ITIL processes and has created Service Now applications, modules, and data management scripts. Currently pursuing a Bachelor of Technology in Electrical, Electronics, and Communications Engineering at JNTUH College of Engineering Hyderabad, they also hold a Master's in Business Administration with a focus on HR. Proficient in Japanese, Manish has collaborated with Japanese stakeholders during their tenure at Amazon.