Mark Yates is a seasoned IT professional with extensive experience in telecommunications and technical support. Currently serving as Cisco Unified Communication Manager at Covenant Hospital and as a Telecommunications Specialist and Engineer at Covenant Health Care, Yates has demonstrated expertise in CISCO Call Manager and Unity systems. Previously, Yates worked with TEKsystems as a Technical Support Specialist, providing third-level support for AT&T global, and served as a Desktop Engineer at FirstMerit Bank. Additional roles include Desktop Support Engineer at Vector Tech Group, Endpoint Systems Support at Huntington National Bank, and IT Service Management at Citizens Bank, where Yates was responsible for application support and IT infrastructure incident management. Yates holds a Master of Computer Applications degree from Delta College.
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