Marlene Silva

Marlene Silva has a diverse background in customer service and ticket operations, serving as Team Captain of Ticket Operations for the Phoenix Suns from November 2022 to July 2024. In this role, Marlene acted as a liaison between management, staff, and guests, ensuring a high level of customer service and overseeing staff to enhance customer experiences. Responsibilities included troubleshooting Ticketmaster accounts and assisting in preparing briefing materials for managers. Additionally, Marlene has experience as a Ticket Service Representative, where responsibilities included training new employees and managing ticketing software. Earlier work as a Crew Member at Chipotle Mexican Grill provided foundational customer service skills. Currently, Marlene is a Time and Expense Operations Associate at TEKsystems. Marlene holds an Honors High School Diploma from Apollo High School and a Bachelor of Science in Business, Management, Marketing, and Related Support Services from Grand Canyon University.