Michael A. Johnson is a seasoned Service Delivery Lead at TEKsystems, where they oversee service operations for Nutrien, utilizing their expertise in ITIL, ServiceNow, and Five9. Their career spans several managerial roles, including Service Desk Manager at TAKKION and IT Support Manager at Comcast, where they led virtual support teams and implemented innovative solutions to enhance service delivery. Michael's earlier experience as a Cryptologic Linguist in the United States Air Force provided a strong foundation in technical and language communications. They hold a Bachelor of Arts in English from The Citadel.
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