Drew Jackson is a seasoned engineering professional with extensive experience in technological research and development at Telaid Industries, Inc. since February 2006. As Chief Engineer and Senior R&D Engineer, Drew is responsible for creating new customer configuration environments and providing technical escalation support for the network engineering team. Additionally, as the Technology Solutions Center Manager, Drew established an enterprise-wide technical support program for Wal-Mart Stores, Inc., overseeing company efforts related to network projects. Prior to Telaid, Drew served as a Computer System Engineer/Network Developer at Alltel Network Systems, where comprehensive support for customers and the development of call-center support procedures were key contributions.
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