Emma Pathak

Emma Pathak has a robust background in service delivery and customer experience, currently serving as the Head of Residential Service Delivery at Telcom since March 2023. Prior to this role, Emma held the position of Head of Customer Experience at ClearFibre from May 2022 to April 2023. Emma's expertise in service delivery was further developed at Glide UK, where responsibilities included Service Delivery Manager and Residential Support Supervisor from September 2018 to May 2022. Emma's extensive career began at PCCW Global Networks, where a decade of experience spanned various roles, including Head of Customer Care, Support Administration Manager, Customer Care Team Leader, and Customer Care Advisor, overseeing a 24/7/365 Customer Care Team.