AI SOLUTIONS PROVIDER & CONSULTING for CONTACT CENTRE'S
Profit & Cx Improvement

Guiding Principle: "You Can't Manage What You Don't Measure"

OVERVIEW
We help Contact Centres improve profitability and Customer Experience through AI-driven solutions, Lean Six Sigma methodologies, and transformative operational strategies.

SERVICES
- AI Solutions: Use our AI Solutions or our affordable Consulting services (to support: Selection, Deployment, and AI) + Contact Centre consulting (Quality Monitoring, Intelligent Routing Efficiency Audits etc.)
- Operational Efficiency: Over 80 Contact Centre audits uncovering cost savings and performance gains.
- Vendor & BPO Management: Vendor selection and oversight, delivering OPEX savings.
-Interim Contact Centre Management: Leadership roles managing teams of 100+ and driving performance cultures.

HIGHLIGHTS
- Delivered up to 200%+ ROI through process and technology improvements.
- Project Managed Genesys Cloud deployments with 1,500+ agents and complex integrations.
- Achieved up to 40% reductions in call lengths and 50% service performance improvements.
- Built and operated leading Toronto Contact Centres (CIBC, RBC, Amex, etc.).

SAMPLE CLIENTS: http://www.telecentreassist.com/clients

Tele-Centre Assist Inc.

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Tele-Centre Assist Inc.

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