Lars Haglund is an experienced Application Experience Manager at Tele2 since April 2009, responsible for ensuring that first-line employees have the necessary support from systems and applications, while continuously enhancing user experience. Previously, Lars worked as a Business Analyst focusing on root cause analysis and agent optimization, and held roles in Application Management, TCS Billing Support, and Technical Support. Prior to Tele2, Lars gained experience in technical support and customer service at Transcom from August 2004 to August 2008.
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